FAQ

Customer Support

To contact our customer service team, please reach out to us at [email protected] or call us at 828-412-8999, or text us at the same number. We’re here to assist you with any questions or concerns you may have. We look forward to hearing from you!

Our customer service team is available to assist you Monday through Friday from 10:00 AM to 6:00 PM Eastern Time. If you require assistance outside of these hours, please email us at [email protected], and we will get back to you as soon as possible during our next business hours.

Unfortunately, we do not offer live chat support at this time. However, you can reach our customer service team by calling/texting us at 828-412-8999 or emailing us at [email protected]. We’re here to assist you with any questions or concerns you may have.

General Information

What makes Read’s Uniforms unique is our holistic approach to uniform solutions. We go beyond simply providing garments by offering expert consulting services to develop and implement tailored uniform programs that reflect each customer’s professional image and brand identity. Our extensive selection of high-quality apparel from trusted brands ensures that every employee’s need for comfort, durability, and style is met. Additionally, we offer a range of customization options, including alterations, embroidery, and screen printing, to elevate our customers’ brands and ensure their uniforms stand out. Our commitment to exceptional customer service and attention to detail sets us apart, ensuring a seamless experience for our customers every step of the way. From consultation to delivery, Read’s Uniforms is dedicated to exceeding expectations and providing personalized solutions that meet the unique needs of each customer.

We proudly operate both online and through 19 retail locations across the United States. This dual presence allows us to offer a comprehensive shopping experience, ensuring that customers can enjoy our products and services no matter where they are in the country. Whether you prefer the convenience of shopping online or the personalized service of our in-store team, we’re here to meet your needs. Explore our locations page and find the store nearest to you.

Our company is headquartered in the beautiful city of Asheville, North Carolina. In addition to our main office, we proudly operate 19 retail locations concentrated in the Southeast region of the country. This strategic presence allows us to closely connect with our customers in that area, offering them a local and personalized shopping experience. For more information and to find a store near you, please visit our Locations Page.

Ordering

We’ve made ordering as convenient as possible to suit your preferences. You can easily place an order in three simple ways:

  • Online: Visit our website and browse our wide selection of products. Once you’ve found what you need, simply add the items to your cart and proceed to checkout. Our secure online ordering system ensures a smooth and hassle-free experience.
  • Call: Prefer to speak with a member of our team directly? Feel free to give us a call at 828-412-8999. Our friendly customer service representatives will be happy to assist you in placing your order over the phone.
  • Email: If you have any questions or specific requirements, you can also reach out to our customer service team via email at [email protected]. They’ll be more than happy to help you with your order or address any inquiries you may have.

Whichever method you choose, we’re here to make the ordering process as easy and convenient as possible for you.

Please contact our customer service team at [email protected]or call us at 828-412-8999 as soon as possible if you need to modify or cancel your order. We’ll do our best to accommodate your request, but once an order has been processed and shipped, changes or cancellations may not be possible. We’re committed to providing exceptional service and will work with you to find a satisfactory solution.

Items featured on our website are usually in stock; however, on rare occasions, an item may be unexpectedly on backorder. If this occurs, we will promptly contact you via your preferred method of communication to inform you of the delay. We understand the importance of transparency and will keep you updated throughout the process. If you have any questions or concerns about a backordered item, please feel free to reach out to our customer service team at [email protected] or call us at 828-412-8999

At Read’s Uniforms we specialize in accommodating large group orders. Our options include personalized assistance from our team of sales representatives, on-site mobile pop-up stores for added convenience, consulting services to tailor orders to your group’s needs, and private web stores for easy and secure purchasing. Contact us to learn more about how we can assist with your group order needs.

At the moment, we’re currently only offering embroidery services in-store. However, we’re working diligently to make this convenience available for online orders too. If you have any specific embroidery requests or would like more information, please give us a call at 828-412-8999. Our team will be happy to assist you and provide further details on how we can accommodate your needs.

We accept all major credit cards. Your payment information is securely processed, and we do not store card details on our servers.

What is Installments with Afterpay?

Installments with Afterpay is a service that allows you to make purchases now and pay for them over time. To learn more, visit www.afterpay.com

How do I use Installments with Afterpay?

Simply shop online and add items to your shopping bags and checkout as normal. At the checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Where can I use Installments with Afterpay?

Installments with Afterpay can only be applied to purchases made on shopreadsuniforms.com website.

Payment options depend on purchase amount.

How does the payment schedule work?

For pay-in-4 payments, generally customers are required to make their down payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.

For monthly payments, customers may be required to make a down payment at the time of purchase. The remaining payments will be deducted every month from your payment method until all scheduled payments are complete.

For all Afterpay payments, you can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Where can I find common questions about payments?

Check out the Afterpay Payments FAQ.

When will my items be delivered if I use Installments with Afterpay?

Afterpay orders are delivered pursuant to delivery time frames presented by Read’s Uniforms after you complete your order online.

Is there a limit to how much I can spend on a single transaction?

Yes, transaction value limits apply to purchases made on shopreadsuniforms.com using installments by Afterpay.

How do I return or exchange an item purchased using Installments with Afterpay?

Subject to Read’s Uniforms return and refund policies, if you have changed your mind, you may be able to return your Afterpay purchase for a refund. Please check that your return or exchange meets Read’s Uniforms Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at [email protected]

What happens if I don’t pay my Afterpay instalments on time?

You will be prevented from using Afterpay and you may be charged a late fee.

What happens if i have a partial refund, and how does that affect my payments?

Afterpay will be notified once your refund is processed.

If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.

If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted, interest will be recalculated based upon the adjusted amount.

Does Afterpay charge interest?

Pay-in-4 purchases are always interest-free.

Monthly payments may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs,  Terms of Service, Pay-in-4 Installment Agreement, Monthly Payment Loan Agreement as well as Afterpay’s Privacy Policy.

Yes, it is safe to use your credit or debit card on our website. We employ industry-standard encryption and secure payment gateways to ensure the security of your personal and financial information.

Shipping

For shipping, we offer free standard ground shipping on orders over $250. All orders are shipped via standard ground UPS. We also provide the option to select expedited shipping for an additional fee; however, please note that we do not offer overnight shipping. If you have any questions regarding our shipping options or need further assistance, please don’t hesitate to contact us.

Delivery typically takes 7-14 business days, depending on your location. Please note that delivery times may vary. We use UPS as our preferred shipping carrier to ensure reliable and efficient delivery. If you have any specific inquiries about delivery times, feel free to reach out to us for more information.

No, at this time we do not offer international shipping. We currently only ship within the contiguous United States. If you have any further questions about shipping, please don’t hesitate to contact us.

Once your order has been shipped, we will send you an email containing tracking information. This will allow you to track your order and monitor its progress until it arrives at your designated address. If you have any further questions about tracking your order, please feel free to reach out to our customer service team for assistance.

In the rare event that your order is lost in transit, please reach out to our customer service team immediately. While we are not liable for lost packages once they have been handed over to our shipping carrier, we deeply value your satisfaction and will work diligently to resolve the issue. We will assist you in contacting the shipping carrier to initiate an investigation and determine the next steps. Your trust is important to us, and we are committed to ensuring your shopping experience with us is positive and hassle-free.

Returns, Refunds, Exchanges

We accept returns within 30 of receipt for most items in new, unused condition. Some items, such as personalized or sale items, may not be eligible for return. Please refer to our Return Policy page for more details.

To return a product, please follow the instructions on our Returns page. This typically involves contacting our customer service team, repackaging the item(s), and shipping them back to our warehouse.

Once we receive and inspect your returned item(s), please allow up to 5 business days for us to process your refund if the return is made via mail. For faster processing, items can also be returned directly to one of our retail locations, where eligible returns can be processed immediately. The refund will be issued to the original method of payment. Depending on your card issuer’s policies, it may take an additional 5-7 business days for the refunded amount to reflect in your account after processing. If you haven’t received your refund after this period, we recommend contacting your bank or credit card company for further information.

Yes, you can exchange an item, except for custom products, which are not eligible for exchange or return due to the personalized nature of these items. If you would like to exchange a product for a different size, color, or another item altogether, please visit one of our retail locations or initiate an exchange process online within 15 days of receiving your original order, except for custom products. To ensure the item you want is in stock and reserved for you, we recommend returning the item you have, and once the return is accepted, placing a new order for the preferred item. If you choose to exchange an item at one of our retail locations, the exchange can often be done on the spot, ensuring you get your new item as quickly as possible. For more details on how to process an exchange, please visit our Returns and Exchanges Policy page on our website.

Product Information

Finding the right size and fit is crucial for a great shopping experience, especially with our diverse range of unique brands, each with its own fit. To assist you in selecting the perfect size, we encourage you to click on the size chart icon located on the product detail page. These size charts provide detailed measurements and fit guidance specific to each brand, helping you make an informed decision.

If you’re still unsure about sizing or need further assistance, our dedicated customer service team is here to help. Don’t hesitate to reach out to us for personalized assistance or recommendations. And remember, if you need a different size, our hassle-free return policy allows you to easily return the item and place a new order for the correct size. Your satisfaction is our top priority, and we’re committed to ensuring you find the perfect fit.

Please follow the care instructions provided on the label of each product. These instructions are tailored to ensure the best maintenance and longevity of your items. If you have any questions, feel free to reach out to our customer service team for assistance.

Accounts and Orders

No, you do not need an account to place an order. However, creating an account offers benefits such as order history for tracking expenses. While it’s not mandatory, it can enhance your shopping experience and make future purchases more convenient.

Creating an account is easy! Simply click on the “My Account” icon and enter your email. A link will be sent to you, allowing you to create a password and set up your account in no time. Enjoy the benefits of easy checkout and order tracking with your new account.

No problem! Simply click on the “My Account” icon and locate the “Forgot Password” link. Click on it and follow the prompts to reset your password securely. You’ll be back to shopping in no time!

Privacy and Security

We take your privacy seriously and use your personal information only for purposes outlined in our Privacy Policy. This may include processing your orders, improving our services, and communicating with you about promotions or updates related to our products. Rest assured, we never share or sell your information to third parties without your consent. Your trust is important to us, and we’re committed to keeping your information secure. You can review our full Privacy Policy on our website for more details.

Our Privacy Policy outlines how we collect, use, and protect your personal information. For full details, please visit our Privacy Policy page here. We take your privacy seriously and are committed to keeping your information secure. If you have any questions or concerns, please don’t hesitate to contact us.

We take several measures to ensure the security of your data. These include using industry-standard encryption protocols to safeguard your information during transmission, regularly updating our security systems to protect against vulnerabilities, and limiting access to your data to authorized personnel only. Additionally, we adhere to strict internal policies and procedures to prevent unauthorized access, disclosure, or misuse of your information. Your trust is important to us, and we’re committed to keeping your data safe and secure. If you have any concerns or questions about data security, please don’t hesitate to contact us.

Discounts and Promotions

To stay informed about upcoming sales and promotions, we encourage you to sign up for our newsletter. By subscribing, you’ll be among the first to know about exclusive offers, discounts, and new product launches. Don’t miss out on these exciting opportunities! Sign up here to join our mailing list and stay updated with all the latest news and deals. You can also opt to receive updates via email and text message for added convenience.

Yes, we do offer a new subscriber discount! As a thank you for joining our mailing list, you’ll receive a 10% discount off your next order when you sign up for our newsletter. Simply subscribe here to unlock your exclusive discount and start saving on your next purchase. Don’t miss out on this special offer!

For inquiries regarding student, military, or first responder discounts, please contact our customer service team directly. We understand the importance of providing support to these groups and offer various options. Our team will be happy to discuss the best discount option available for your group and assist you accordingly. Feel free to reach out to us at [email protected] or call us at 828-277-6380.

No, you cannot use multiple discount codes on a single order. Our system only allows for the application of one discount code per order. Additionally, discount codes cannot be used on items already subject to special pricing, such as negotiated discounts for groups. If you have any questions or need further clarification, please feel free to reach out to our customer service team.

Miscellaneous

At Read’s Uniforms, we’re dedicated to providing the best shopping experience for our customers, both in-store and online. While we currently offer a loyalty program for in-store purchases, we’re actively working on integrating it with our online platform to provide a seamless loyalty experience across all channels. However, please note that this capability is not available just yet. We appreciate your patience and understanding as we strive to enhance our services. Stay tuned for updates on our loyalty program integration, and thank you for choosing Reads Uniforms!

If you’d like to share your experience with us, we’d love to hear from you! Please take a moment to leave a review on our Google Business page here. Your feedback helps us improve our products and services, and we greatly appreciate your support. Thank you for choosing Read’s Uniforms!

We’re always open to collaborations with influencers and exploring opportunities for affiliate partnerships. If you’re interested in working with us or learning more about our affiliate program, we’d love to talk! Please reach out to us at [email protected] or call us at 828-277-6380. Let’s discuss how we can collaborate and create something great together.